Key points: Behind every great guest experience is a venue running efficiently behind the scenes. Strong systems and clear processes help teams focus on delivering exceptional service. Small operational inefficiencies rarely stay small. Labour overruns, stock losses and manual work can gradually erode profitability if they’re not identified and addressed. Better reporting leads to better […]
Key points: Having an ABN does not automatically exempt musicians and entertainers from superannuation, with hotels, pubs and clubs often required to pay SG contributions even when performers invoice as contractors. With Payday Super now requiring contributions to be made within seven business days of payment, venues need processes in place to identify and manage […]
Levi Holdsworth is a Principal in the Private Business and Family Advisory division, specialising in working with middle market clients with a distinctly personal approach. With over 15 years’ experience, he advises privately owned businesses, high-net-worth individuals and family offices across industries including property, hospitality, investment, and entrepreneurial start-ups. Bringing a grounded, commercial perspective shaped […]
Key points: Pubs that retain staff focus on creating a positive workplace culture, not just offering higher wages. Recognition, growth opportunities, mentoring, and team-building initiatives strengthen loyalty and reduce turnover. Better culture, better business: A retention-focused workplace boosts service quality, report higher average spend, customer satisfaction, and develops future leaders. Why hospitality staff turnover is […]
Key points Preserving pub culture in the digital age means finding the right balance between technology and tradition, ensuring efficiency without losing the personal connections that make pubs special. Successful adoption of digital tools starts with a gradual rollout, clear communication with staff, and giving customers options rather than forcing change. Modern technology should do […]
Key points SafeWork NSW is increasing enforcement and compliance checks for smoking areas in pubs, with a renewed focus on documentation and adherence to regulations. Venues must maintain up-to-date records, such as risk registers, hazard documentation, and architectural plans, to prove compliance and avoid fines. Treating compliance paperwork as a strategic asset helps protect brand […]
With over 16 years of experience at Pitcher Partners Melbourne, Angela Bryce is a Client Director in the Tax Advisory Group. Since starting her career in 2008, Angela has advised a wide range of clients including listed public companies, large corporates, high wealth individuals and family groups. Specialising in both International Tax and Employment Taxes, […]
Joshua is a skilled member of the Business Advisory and Assurance team, focusing on Audit. He joined Pitcher Partners in 2024 as a Client Director, bringing with him extensive experience gained across Australia and the UK. Throughout his career, Josh has worked with a range diverse of clientele, spanning both private and public sectors, with […]
Adele Smith is an Audit and Assurance professional with extensive experience delivering high-quality external audit and assurance services across a wide range of industries. She has advised ASX-listed entities, public companies, large and small proprietary businesses, and not-for-profit organisations. Adele combines strong technical expertise with broad industry knowledge and a collaborative, proactive approach to understanding […]
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