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Why business remains optimistic despite economic headwinds

Consumer sentiment remains in the doldrums, yet the latest feedback from the mid-market business community is that they remain broadly optimistic for the future. Newly updated ANZ-Roy Morgan consumer sentiment data shows 53% of respondents say their family is worse off now than they were 12 months ago, while just 8% are anticipating ‘good times’ […]

Karen Frenkiel

Karen is a Senior Manager in the People & Change team that sits within the Outsourced Finance function within the Business Advisory & Assurance division of Pitcher Partners Melbourne. Karen has worked in a variety of HR roles for significant Australian organisations, gaining in-depth experience across a broad range of HR focus areas. This experience […]

Strategies for building customer loyalty in the retail industry

Brand loyalty is necessary when looking to drive purchases in an unstable retail economy. Loyalty requires value alignment and a multi-channel approach to connect with customers. Careful channel customisation, tailored to engage a targeted demographic is key to ongoing engagement

Robert Hughes

Robert is an expert in advisory for the pharmacy sector. He is passionate about guiding pharmacists through the process of purchasing their pharmacy, being a successful pharmacy owner and achieving their short and long-term goals. Throughout his career, which spans over 15 years, Robert has developed expertise in working with community pharmacists to help them […]

Brad Twentyman

A Client Director in Pitcher Partners Melbourne’s superannuation consulting and advisory practice, Brad has specialised in superannuation for over 20 years.  He has worked in both the private and public sectors, including providing policy and technical advice to a range of government bodies and projects. Brad advises a broad client base including private business owners, […]

What’s looming post-Christmas for retailers?

The bigger they are, the harder they fall. We are told that there is record-breaking pre-Christmas spending, and the retail sector appears bigger than ever, outperforming all expectations to the surprise of many. However for many retailers this defies their current lived experience, particularly in southern states with ongoing weather events. This month, the Australian […]

Nigel Glasspool

A Client Director in the Consulting Division of Pitcher Partners Melbourne, Nigel has over 25 years’ experience working with clients to deliver optimum business outcomes and customer experiences through business process improvement, system procurements, system implementations and integrating digital technologies. He specialises in project governance and project management, successfully leading large system implementation projects and […]

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