Customers today expect more than ever before. Faster service, higher quality, greater value and increasingly personalised experiences have become the new benchmark. At the same time, many businesses are looking to AI, automation and technology investment to help meet these demands while protecting margins and maintaining service standards. In this webinar, Partner Chris Hanna (Adelaide) […]
Treasury recently released exposure draft legislation containing further amendments to the Government’s capital gains tax and negative gearing reforms. These reforms introduced a fundamentally new framework for taxing capital gains, including complex transitional rules for assets held before 1 July 2027. The exposure draft seeks to address a range of technical, integrity and implementation issues […]
Key points Rising customer expectations are putting pressure on pharmacies to look beyond sales and profit, using a broader scorecard of customer, operational and financial KPIs. Customer growth, script volume and repeat visits are important indicators of whether a pharmacy is meeting expectations around convenience, trust and value. Higher customer spend is often driven by […]
Pitcher Partners’ latest Deal Pulse report highlights a steady Queensland M&A market that is ‘Thinking big’, with 120 announced transactions in the first half of 2026 and a record $11.1 billion in disclosed deal value – the largest first half since the inception of our Deal Pulse publication. Large-cap transactions drove the headline result, while […]
In this podcast episode, Pitcher Partners Melbourne Partner Mark Harrison shares his insights on how businesses should choose and manage their sales and distribution channels as they grow. Mark discusses the full range of channels available today, how to align them with your brand and messaging, and outlines practical considerations for business owners looking to […]
Australian middle market businesses are under sustained pressure as the operating landscape and customer expectations continue to evolve, and by extension so are their finance leaders. The finance function is being asked to do more than ever before – provide timely reporting, support strategic decisions, manage risk, improve systems, interpret data and help leaders respond to a more complex operating environment. At the same time, […]
Australian businesses say they have never been more prepared for AI. The question is whether their customers would agree. Pitcher Partners’ latest Business Radar found 73 per cent feel fairly or fully ready to respond to industry shifts driven by generative AI, up sharply from 51 per cent less than a year ago. On paper, […]
Key points Chinese brands are rapidly reshaping Australia’s car market through scale, technology and price. Model availability is expected to jump from 72 to 120 by 2027, intensifying competition. Fleet sales represent the next major growth opportunity for Chinese OEMs. China’s export surge is not a passing supply event. It is a structural reset of […]
Treasury’s consultation paper considers one of the most significant reforms to the taxation of discretionary trusts in decades and has important implications for private business groups, investors and family enterprises. Pitcher Partners has lodged a detailed submission in response to the consultation paper. While we understand the Government’s policy objective of addressing perceived income splitting […]
Key points Dealers need to look beyond new vehicle volume for sustainable profit. Fixed operations and customer retention will be key profit drivers in FY27. Daily KPI discipline will be critical to protecting margins. With the new financial year underway, Australian dealers have a timely opportunity to reset their operating model for profitability. The industry has moved beyond the […]
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