Key points:
- Pitcher Partners Sydney has released its inaugural Sustainability Review, marking a significant milestone in the firm’s approach to ESG transparency and accountability
- The review highlights progress across governance, social and environmental priorities, including community giving, gender equity initiatives and a first carbon emissions baseline
- The review reflects the firm’s commitment to embedding sustainability into how it operates, supports its people and engages with clients and the broader community
Our inaugural Sustainability Review for the 2025 calendar year marks an important milestone in Pitcher Partners Sydney’s journey, setting a clear foundation for transparency, accountability and continuous improvement across our environmental, social and governance priorities, and setting a foundation for continuous improvement in the years ahead.
We’ve taken practical steps to better understand our impact, strengthen governance and risk oversight, support the wellbeing and ambitions of our people, and improve how we look after our clients.
This review reflects where we are today, what we’ve achieved, and where we’re focused next.
2025 highlights at a glance
Here are a few of the standout outcomes from the year:
- Client experience: We achieved an NPS of +71 based on feedback from 518 clients.
- Inclusion: Our 2024–25 average total remuneration Gender Pay Gap was -1.9%, lower than the accounting services industry benchmarks. We progressed initiatives that supported connection and development including PitcHER Way and PitcHER Exchange.
- Our people: Internal engagement remained strong with 122 internal communications delivered with an 89.57% engagement rate, and weekly pulse surveys that generated 1,991 observations/pieces of feedback.
- Community impact: We raised over $140,000 through the Sydney Pitcher Purpose program, contributing to a collective $515,255 donated across the Pitcher Partners national association during 2024–25. We also volunteered 366 hours as part of our program.
- Carbon baseline: We completed our first carbon footprint assessment, establishing a clear baseline of our emissions across key areas of our operations
- Operational sustainability: We embedded a digital signing solution that processed approximately 45,000 documents, helping reduce paper usage.
- Risk and governance: We implemented formal key risk indicator reporting aligned to our risk appetite statement and strengthened Executive Board oversight through a Strategic Risk and Quality Committee.
Looking ahead: where we’re focusing next
Our priorities for the next phase are practical and targeted by strengthening how we manage sustainability challenges across the business, building internal accountability, and continuing progress across governance, people and environmental foundations.
Key focus areas include monitoring emerging sustainability standards (including the Australian Sustainability Reporting Standards), commencing the process toward ISO 27001 compliance, improving measurement of sustainability risks, maintaining gender pay parity, and optimising waste streams in our Sydney office.
We’re proud of what we’ve achieved so far and remain focused on the work still to come.
