This issue of Contact magazine looks back at the events and forces driving a shift in consciousness. It examines the impact of the Royal Commission on the financial, insurance and banking industries and outlines the changes to come. It also explores good governance; modern communication strategies to turn clients into advocates, not customers; and provides a step-by-step guide to help leaders review their risk management procedures and avoid crises such as the needle-in-strawberry incident this year.
Planning for a crisis
Australia’s $500 million strawberry sector recently experienced the kind of crisis many businesses don’t think to plan for. The series of events at grower and retailer level should be a wake-up call for all businesses to assess, consider and prepare to manage risk. Continue reading.
Why you should hire a CEO you may not necessarily like
The early, and unanticipated, departure of a CEO impacts organisational identity and direction, and ultimately the bottom line. Discover strategies to avoid costly errors in judgement and find the best CEO for your organisation. Continue reading.
The impact of the royal commission
In the wake of revelations which have emerged from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, extensive changes are expected in the financial services, insurance and banking industries. Continue reading.
The new retail landscape: seizing opportunities to thrive
Over the last decade, retail businesses have been buffeted by constant change, which has challenged our traditional view of retail. We examine the core thinking driving new-found success for retail businesses. Continue reading.
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