IT Support Specialist

About us:

Pitcher
Partners Sydney is a Professional Chartered Accounting firm located in the
heart of the CBD. We are leading network of independent firms, working together
to enable growth and ambition for our clients and our people.

When you
join Pitcher Partners, you’re joining a team with heart. We support each other.
We learn together. We’re deliberate about fostering relationships that nourish
and empower every individual and we’re excited by what’s possible. We know some
of the best new ideas come in the form of curious, talented people we haven’t
met yet. Perhaps you’re one of them.

Due to
on-going growth, we currently have a vacancy for an enthusiastic and driven IT
Support Specialist to join our Practice Management Group.

The Role:

The IT
Support Specialist will support the effective operation, management, and
administration of the firm’s IT services. The core of the role continues to be
the IT support function, with the added ownership over an operational or
strategic set of tasks known as a specialisation.

Key
responsibilities:

• First Point of Contact:Answering all support-based
  inquiries at the first point of contact where possible. This involves
  maintaining accurate and concise notes of the progress of Help
  Desk/Support requests 
• Network and Peripheral
  Maintenance:Maintaining
  network peripherals as required and ensuring that workstations are
  installed and maintained according to established procedures and policies 
• User Lifecycle:Administers user accounts
  covering the full lifecycle from setup for onboarding, changing
  permissions as roles change and removal of account and permissions as part
  of offboarding
• Technical Assistance:Providing face-to-face support
  or support via Teams where practical, diagnosing and resolving technical
  hardware, software, and mobile issues, and advising users on appropriate
  actions 
• Technical Proficiency: High level of proficiency in
  all Microsoft Office and Operating Systems. Understanding of IT software,
  IT network, and IT applications in use within the firm
• Knowledge of IT Policies: Familiarity with IT policies,
  procedures, and practices is necessary to ensure compliance and effective
  IT management
• Understanding of Security: Knowledge of security
  functionalities and applications is essential for maintaining the security
  of IT systems and data
• Laptop inventory:Maintaining a list of all
  deployed laptops, as well as keeping all spare laptops imaged and up to
  date

You
will also see your self having the ownership of an area of specialisation where
you will act as the primary point of escalation and knowledge above and beyond
standard support, for queries related to the area of specialisation including
but not limited to:

• manages updates and / or
  maintenance as applicable
• maintains documentation and
  guides for common functions, troubleshooting and processes
• coordinates training sessions to
  facilitate increased utilisation and / or upskill staff
• communicates any issues or
  changes with key stakeholders

The specific
responsibilities for each specialisation will be documented, in consultation
with the IT Team Leader and IT Director, with all deliverables and metrics
identified.

What are
we looking for:

Ideally you
would have completed a degree in IT with 1-2 years’ experience in help desk.

• Well-developed problem solving
  and analytical skills
• Excellent customer service and
  communication skills
• High level of proficiency in all
  MS and OS.
• Knowledge of IT Policies,
  Procedures and Practices
• Understanding of IT Software, IT
  Network and IT applications
• Ability to work under pressure
  and to prioritise competing deadlines
• Well-developed problem solving
  and analytical skills
• Excellent customer service and
  communication skills
• High quality work ethic with
  high attention to detail
• Understanding of security
  functionalities and applications

The
salary range for this role is $65,000-$75,000 package (inclusive of
superannuation). This is based on level of experience.

At Pitcher
Partners we believe success is better shared. That’s why we invest in the
future of every person who works with us, and a culture that supports us all.

If this
sounds like you or you know anyone in your network that will be suitable to
this role please APPLY NOW or email your cover letter and CV
to [email protected]